Thank you for shopping with The Kitchen Haul. We value customer satisfaction and are committed to resolving any issues with your order fairly and efficiently.

Returns

We accept returns for eligible items within 30 days of delivery.

To qualify for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

Certain items may not be eligible for return due to hygiene, safety, or clearance restrictions.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will review your request and provide an appropriate solution, which may include a replacement, store credit, or refund.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method used during purchase.

• Processing times may vary depending on your bank or payment provider.

• Most refunds are completed within 5–10 business days after approval.

Non-Refundable Items

The following items may not be eligible for refunds:

• Used products

• Items damaged due to misuse

• Clearance or final sale items

• Gift cards (if applicable)

Order Cancellations

Orders may be canceled within 12 hours of placement.

Once an order has entered processing or has been shipped, cancellation requests may no longer be possible.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we may cover the return shipping costs.

For customer-initiated returns, return shipping costs may be the responsibility of the customer unless otherwise stated.

Contact Us

For refund or return inquiries, please contact us:

📧 Email: support@kitchenhaul.com

📞 Phone: +1 929 565 5498

📍 Address:
30 N GOULD ST 60262,
SHERIDAN, WY 82801,
United States

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM EST

We aim to respond to all inquiries within 24–48 business hours.

Our Commitment

At The Kitchen Haul, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience, and we are always here to assist if any issues arise with your order.