Contact Us

We are here to help with questions about orders, product information, shipping, returns, and general customer support. Please review the information below before reaching out. Many common questions are also answered on our FAQ page.

How to Reach Us

Email: support@kitchenhaul.com
Phone: +1 929 565 5498
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Standard Time, GMT -6)
Order Cut-Off Time: 5:00 PM CST

Please allow up to 1-2 business days for a response. Emails sent over the weekend or on U.S. federal holidays will be answered on the next business day.

Before Contacting Us

To help us assist you as quickly as possible, please have the following ready when you reach out:

Your order number, if your question is related to an order.
The email address used to place the order.
A clear description of your question or concern.
If reporting a damaged or incorrect item, include clear photos of the product and its packaging.

Common Inquiries

Order Status & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your delivery. You can also visit our Track Your Order page for delivery updates.

Returns & Refunds

We offer a 30-day return window on eligible items. Please review our Return & Refund Policy before starting a return. For damaged or incorrect items, contact us within 3 days of delivery with clear photos so we can review the issue.

Order Changes or Cancellations

If you need to modify or cancel an order, please contact us immediately at support@kitchenhaul.com. We process orders during business days, so changes may not always be possible once an order has been confirmed or dispatched.

Business Information

Store Name: KITCHENHAUL
Legal Company Name: NORTHMARK LLC
EIN: 98-1912532
Registered Office: 30 N GOULD ST 60262, SHERIDAN, WY 82801
Email: support@kitchenhaul.com
Phone: +1 929 565 5498
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM CST