Find answers to common questions about orders, shipping, returns, payments, and customer support at KITCHENHAUL. If your question is not answered here, please contact our support team at support@kitchenhaul.com.

Orders & Shopping

1. Where do you ship from?

KITCHENHAUL orders are processed for customers within the United States according to the shipping details shown on our website and checkout page.

2. How do I place an order?

Browse the products at KitchenHaul.com, add your selected items to the cart, and proceed to checkout. After your order is placed, you will receive an order confirmation email.

3. Can I modify or cancel my order after placing it?

We begin processing orders after they are placed. If you need to make a change, contact us immediately at support@kitchenhaul.com. We cannot guarantee modifications once an order has been confirmed or dispatched.

Shipping & Delivery

4. How long does delivery take?

Orders are typically processed within 1–3 business days. Estimated transit time is 5–9 business days after dispatch, depending on your delivery location within the United States. Total estimated delivery time is 6–12 business days.

5. Do you offer free shipping?

Yes. KITCHENHAUL offers free standard shipping on eligible orders shipped within the United States. Any applicable taxes will be displayed at checkout before payment is completed.

6. Will I receive a tracking number?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your delivery. Tracking information may take up to 24 hours to become active after dispatch.

7. Do you ship to P.O. Boxes or APO/FPO addresses?

We currently ship to standard residential and commercial addresses within the United States.
We do not currently ship to P.O. Boxes, APO, or FPO addresses.
Please enter a valid U.S. street address at checkout.

Returns & Refunds

8. What is your return policy?

We accept eligible returns within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase such as an order number.

9. What items cannot be returned?

We cannot accept returns for:

• Used items

• Items not in their original packaging

• Clearance or final sale items

• Gift cards

• Items returned without authorization

• Items returned more than 30 days after delivery

10. How do I start a return?

Email us at support@kitchenhaul.com with your order number and the reason for the return. Our team will respond with return authorization instructions within 1–2 business days.

11. Who pays for return shipping?

KITCHENHAUL covers return shipping costs for damaged, defective, or incorrect items after the issue is reviewed and approved. For change-of-mind returns or personal preference returns, the customer is responsible for return shipping costs.

12. How long does a refund take?

Once your returned item is received and inspected, approved refunds are processed to the original payment method within 5–7 business days. Your bank or payment provider may need additional time to post the credit.

Damaged & Incorrect Items

13. My item arrived damaged. What should I do?

Please contact us within 3 days of delivery at support@kitchenhaul.com. Include your order number and clear photos of the product and packaging so our team can review the issue.

14. I received the wrong item. What should I do?

If you received an item different from what you ordered, email us at support@kitchenhaul.com with your order number and a photo of the item received. We will review the issue and provide the next steps.

Payments & Security

15. What payment methods do you accept?

We accept the payment methods displayed at checkout, including:

• Visa

• Mastercard

• American Express

• Discover

• JCB

• PayPal

16. Is my payment information secure?

Payment details are processed through a secure checkout provider. KITCHENHAUL does not store full credit or debit card numbers on its website.

17. What currency are prices listed in?

All prices on KitchenHaul.com are listed and charged in U.S. Dollars (USD).

Contact Us

Contact Information

Store Name: KITCHENHAUL

Legal Company Name: NORTHMARK LLC

Entity Type: LLC

EIN: 98-1912532

Registered Office: 30 N GOULD ST 60262, SHERIDAN, WY 82801

Website: KitchenHaul.com

Email: support@kitchenhaul.com

Phone: +1 929 565 5498

Customer Service Hours (CST)

Monday – Friday: 9:00 AM – 5:00 PM

Order Cut-Off Time: 5:00 PM (Central Standard Time, GMT -6)