Shipping Policy
Last Updated: June 2026
At KITCHENHAUL, we aim to provide a clear and reliable shipping process for customers in the United States. Please read this Shipping Policy carefully before placing your order.
Shipping Rates & Service Areas
KITCHENHAUL currently ships within the United States only.
Delivery Address Eligibility
KitchenHaul currently ships to standard residential and commercial addresses within the United States. We do not currently ship to P.O. Boxes, APO, or FPO addresses. Orders must include a valid U.S. street address at checkout.
United States Shipping
Free Standard Shipping
KITCHENHAUL offers free standard shipping on eligible orders shipped within the United States with no minimum order requirement.
No Hidden Fees
We do not charge hidden handling fees or processing fees. If applicable taxes are due based on your delivery address, they will be calculated and displayed clearly at checkout before payment is submitted.
Order Processing & Cut-Off Time
We operate Monday through Friday to prepare and process orders.
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM (Central Standard Time, GMT -6)
Order Cut-Off Time
5:00 PM (Central Standard Time)
Handling Time
1–3 Business Days
Orders placed before 5:00 PM CST are typically prepared and dispatched within 1–3 business days. Orders placed after the cut-off time, on weekends, or on U.S. federal holidays will begin processing on the next available business day.
Delivery Estimates
Once your order has been handed to the shipping carrier, the estimated delivery times are:
United States Transit Time
5–9 Business Days
Total Estimated Delivery Time
6–12 Business Days from the date of order placement
Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier capacity, regional demand, weather events, holidays, or other circumstances outside our control.
Tracking Your Order
After your order has been dispatched, you will receive a shipping confirmation email containing:
- Your tracking number
- A direct link to monitor your shipment progress
Tracking information typically becomes active within 24 hours of dispatch.
You can also visit our Track Your Order page for delivery updates.
If your tracking information has not updated after 48 hours, please contact us at support@kitchenhaul.com.
Address Accuracy & Delivery Issues
Incorrect Address
Please ensure all delivery details entered at checkout are accurate and complete.
KITCHENHAUL is not responsible for orders delayed or undelivered due to an incorrect or incomplete address. If a package is returned due to an incorrect address, additional shipping charges may apply to resend the order.
Failed Delivery Attempts
If a delivery attempt is unsuccessful, the carrier may leave a notification, attempt redelivery, or hold the package at a local facility. Please check your tracking information for further instructions.
Damaged Items in Transit
If your item arrives damaged, contact us within 3 days of delivery at support@kitchenhaul.com. Include clear photographs of the damaged product and packaging so we can review the issue.
Lost Packages
If tracking shows your order as delivered but you have not received it, please take the following steps:
- Check with neighbors, building management, or any safe delivery location around your address.
- Allow 24–48 hours, as carriers may occasionally mark packages as delivered before final delivery.
- Contact the carrier using your tracking number.
- If the issue remains unresolved, email support@kitchenhaul.com and we will review the matter with the carrier where possible.
Contact Information
Business Information
Store Name: KITCHENHAUL
Legal Company Name: NORTHMARK LLC
Entity Type: LLC
EIN: 98-1912532
Registered Office: 30 N GOULD ST 60262, SHERIDAN, WY 82801
Website: KitchenHaul.com
Email: support@kitchenhaul.com
Phone: +1 929 565 5498
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM CST
Order Cut-Off Time
5:00 PM (Central Standard Time, GMT -6)