Return and Refund Policy
Last Updated: June 2026
At KITCHENHAUL, our goal is to provide a fair and clear return process for eligible products. Please read this policy carefully before starting a return.
Return Eligibility & 30-Day Return Window
You may request a return within 30 days of the date your order was delivered.
To be eligible for a return, the following conditions must be met:
Item Condition
Items must be unused, unassembled where applicable, and in their original condition.
Original Packaging
Items must be returned in their original packaging, including all tags, inserts, and protective materials where applicable.
Proof of Purchase
A valid order number or purchase confirmation is required for all return requests.
Non-Returnable Items
To maintain product condition and a clear return process, we cannot accept returns on the following:
Items that have been used, assembled, installed, or show visible signs of wear.
Items not in their original packaging or missing original components.
Clearance items, final sale items, or items marked as non-returnable at purchase.
Gift cards and store credits.
Items returned without prior authorization from our support team.
Items returned more than 30 days after the delivery date.
If you are unsure whether your item qualifies for a return, please contact us at support@kitchenhaul.com before sending anything back.
How to Start a Return
Step 1
Email support@kitchenhaul.com with your order number and the reason for the return.
Step 2
If the item is damaged, defective, or incorrect, include clear photographs of the product and its packaging.
Step 3
Wait for return authorization and instructions from our support team.
Items returned without prior approval may not be accepted and may be returned to the sender at their expense.
Step 4
Once authorized, package your item securely and ship it using the instructions provided by our team.
Return Shipping Costs
Damaged, Defective, or Incorrect Items
If your item arrived damaged, defective, or is not what you ordered, KITCHENHAUL will cover return shipping costs after the issue is reviewed and approved.
We may provide a prepaid return shipping label or alternative return instructions depending on the situation.
Change-of-Mind Returns
For returns initiated due to a change of mind or personal preference, where the item is not damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Refund Processing
Inspection
Once your returned item is received, it will be inspected to confirm it meets our return eligibility requirements.
Approval
If the return is approved, we will notify you by email.
If the item does not meet our return conditions, we will contact you to discuss the next steps.
Refund Timeline
Approved refunds are issued to the original payment method within 5–7 business days of receiving and inspecting the returned item.
Please allow additional time for your bank or payment provider to process and reflect the credit.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 3 days of delivery.
Our team will review the issue and may arrange a replacement, return, or refund depending on the circumstances.
Where we confirm the item is damaged, defective, or incorrect, return shipping costs will be covered by KITCHENHAUL.
Order Cancellations
If you wish to cancel an order, contact us immediately at support@kitchenhaul.com.
We cannot guarantee cancellations once an order has been confirmed and entered the processing stage.
If your order has already been dispatched, you will need to follow the standard return procedure.
Contact Information
Business Information
Store Name: KITCHENHAUL
Legal Company Name: NORTHMARK LLC
Entity Type: LLC
EIN: 98-1912532
Registered Office: 30 N GOULD ST 60262, SHERIDAN, WY 82801
Website: KitchenHaul.com
Email: support@kitchenhaul.com
Phone: +1 929 565 5498
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM CST
Order Cut-Off Time
5:00 PM (Central Standard Time, GMT -6)